Due to the COVID-19 pandemic, OnHurry has updated health safety guidelines to help keep drivers and passengers safe. Under the new guidelines, drivers and passengers must stay home if they have COVID-19 or related symptoms, wear a face covering, keep the front seat empty, and roll windows down when possible. Drivers or passengers who repeatedly violate these new guidelines will be suspended. If a driver ever has a health safety concern, like someone not wearing a face covering, they can cancel the ride without incurring a fee.
SOS BUTTON
The SOS button on the main screen is for quickly contacting support, calling the police or an ambulance. In case of emergency please hit the SOS button and contact your nearest police or Ambulance.
SHARE MY RIDE
We have developed a powerful feature in which both passengers and drivers can share their ride details with friends or family. They'll see the route, info on the driver or passenger and vehicle, as well as real-time trip status.
TRUSTED CONTACT
In the driver and passenger app, everyone can save the phone number of a trusted person for quick contact in an emergency. Trusted numbers can be added at any time, even during the ride.
SUPPORT
Whether you're a driver or a passenger, to report a violation or dispute please get in touch with our support team on your app and go to Complaints. You can also reach us by contacting complaints@onhurry.com or via the in-app live chat.
RATE YOUR DRIVER OR PASSENGER
Remember to rate your ride, whether you're a driver or a passenger. This will help us to keep the OnHurry community safe for everyone and be the number one trusted platform.